BPM was looking for alternative ways to help drive revenue while increasing staff efficiency so they employed the services of TouchPoint
TouchPoint’s services were brought on back in 2017 to help with their prospect management and to help free up valuable time by the leasing staff. Starting with only a handful of test sites they went portfolio wide in 2018.
Dating back to April 2018, TouchPoint conducted well over 1.2M unique prospect follow-ups for 64 key assets. During this period, TouchPoint agents schedule more than 10,500 pre-qualified appointments/tours. As a result, TouchPoint helped drive 9,537 leases. The related labor savings was more than $1,142,160 at a cost per lease of only $27.