Pinnacle was looking for a solution to help increase opportunity management while at the same time allowing leasing staff to keep focus on core day to day tasks.
TouchPoint’s services were brought on back in 2017 to help with their prospect management and to help free up valuable time by the leasing staff.
Dating back to June 2018, TouchPoint conducted over 400,000 prospect follow ups for 57 key assets. TouchPoint agents schedule 3,346 pre-qualified appointments/tours, and helped to drive 6,414 leases In just April 2019, TouchPoint conducted 20,936 prospect follow ups as prospects begin moving through their apartment search lifecycle. TouchPoint agents schedule 236 pre-qualified appointments/tours and help to drive 275 leases. In May 2019 alone, TouchPoint agents conducted 34,005 follow ups, scheduled 305 pre-qualified appointments/tours, and helped to drive 259 leases.