What is an Outbound Contact Center?
Our agents are live, US-based agents making “outbound” follow-up phone calls, emails, and text messages to your prospective and current residents.
It’s not an “inbound” answering service or a software program. It’s not automated technology. It is talented leasing agents working on behalf of our clientele to maximize marketing spend, agent performance, and occupancy. Our agents are “making” the outbound contact, so they are professionally prepared with information and always ready for communication without interruption.
Prospective Resident Follow Up and Nurturing – Opportunity Management
We take the lead in the 24 hours follow-up and provide as many follow-ups as it takes to get your prospect to lease. Our follow-up consists of outbound calls, emails, and texts, seven days a week.
- Follow up on leasing inquiries via phone, email, and text.
- Set appointments to tour and tour reminders for better lead to arrival rate.
- Conduct after-tour follow-ups when appropriate and provide valuable insight to management.
- Reduce and overcome objections from less than satisfactory online reviews for better reputation management.
- Cross property referrals within the management company.
- Consistent office check-ins for loss leaders’ new offerings and to ensure success and open communication.
Current Resident Follow Up and Nurturing
We follow up with your current resident throughout the year to ensure they are happy with their residence and looking to renew.
- Day after move-in follow-up.
- One week after move-in follow-up.
- Follow up with current residents after service is performed.
- Check-in with current residents quarterly to perform hospitality calls.
- Reach out to current resident 90-120 days before lease renewal to set an appointment with leasing staff.
- We are fully integrated with your property management software.
- Our team has all the same information as your leasing.
